We know you’ll love our unique creations. Read on for terms and conditions in everyone’s best interest:
- Within 14 days of receiving your order, please let us know of any issues that may have arisen.
- If we both decide on a refund, the item must be returned in the same condition as it was received.
- Shipping charges are non-refundable and the full responsibility of you as the customer.
- Refunds will be made for the price of the item, excluding shipping fees.
- Due to the unique nature of our items, we are unable to exchange items.
- We strive to package and ship our work within 3 days, by USPS first- class (with tracking).
- Our padded goldenrod envelopes will arrive with a well- protected little gift box surrounding your order. Your piece of art will be ready to wear, or continue its journey to a new recipient.
- We don’t generally include an invoice in the packaging, so do let us know if you would like one. (gifts, you know!)
Here at Papercrane Studios, we value your privacy like our own. Your payment information is encrypted and then saved to the database, but important information like credit card details are immediately deleted once the transaction has been completed.
We will not disclose, sell or share your personal information with third parties. We strive to maintain a secure and trustworthy relationship between ourselves and our customers. Email addresses will be used to notify customers of products and promotions but be assured that we do not spam your email inbox.